Honestly speaking, customer service is a complicated and difficult task. It allows full of patience and clear logic.
As a new member, I need to be familiar with these matters. During the process, it inevitably appears some mistakes or problems. However, my predecessors accepted unconditionally and gave me lots of suggestions.
Our client is a cautious and polite person, and his enthusiasm can be seen in the lines. This time, I carefully made a packing list according to the requirements, which was approved. It made me very happy to be appreciated and laid the foundation for better communication in the future.