Throughout the team discussion, we decide to remake the leather, correcting the wrong words. One of our colleagues contact a new printing factory on the spur of the moment, and fortunately, it's working well. He follows every step of the way personally, and finally got the medals with right leather shipped in time.
The following email is the proposal offered to us by the client. He is really a nice customer who understands that a mistake has occurred and is willing to work together to resolve the problem. How lucky we are and we will try our best to fulfill the things better.